If you’ve recently checked your bank statement and noticed duplicate payments from Now TV, you’re not alone. Many subscribers find themselves asking, “Why am I getting charged twice for Now TV?” Unexpected duplicate charges can be confusing, but there are several possible reasons behind them. Understanding these causes — and knowing how to fix them — can help you avoid future billing headaches.
1. Duplicate Accounts or Multiple Subscriptions
One of the most common reasons customers call (833) 576-4132 and ask, “Why am I getting charged twice for Now TV?”, is having more than one active account. This can happen easily if you signed up using different email addresses, devices, or payment methods. For instance, you might have registered once through your phone and again through a smart TV without realizing it created separate subscriptions.
How to check:
Log in to the Now TV website and review all active subscriptions.
Try signing in with any other email addresses you may have used.
Cancel or merge duplicate accounts to stop double billing.
2. Overlapping Passes or Plans
Now TV offers multiple “passes” — such as Entertainment, Cinema, Sports, and Hayu — each billed separately. If you’ve recently upgraded or switched plans, an overlap in billing cycles might explain the extra charge.
For example, if you upgraded from an Entertainment Pass to a Combo Pass, you could be temporarily charged for both until the system processes the switch. This often resolves automatically within one billing cycle, but you can contact customer support at (833) 576-4132 to confirm.
3. Pending or Delayed Bank Transactions
Sometimes banks process payments late, causing old charges to appear close to new ones. When that happens, it might look like Now TV charged you twice — but in reality, one payment may be catching up from a previous billing date.
If you’re still wondering, “Why am I getting charged twice for Now TV?”, check the exact transaction dates. You can also contact your bank to confirm whether both payments have cleared or if one is still pending.
4. Multiple Devices or Family Use
If other family members or housemates use your payment details, it’s possible someone else purchased a pass on another device. Now TV allows streaming on multiple screens, but if each person creates their own subscription, you could see multiple charges.
To prevent this, review who has access to your account and payment information. Set up a password or parental controls to avoid unauthorized purchases.
5. App Store or Third-Party Billing
Another common reason people ask “Why am I getting charged twice for Now TV?” is due to third-party billing. If you subscribed through Apple, Google Play, Amazon, or a TV provider, each platform might handle payments separately.
For example, you might have one subscription billed through your credit card directly by Now TV and another billed through an app store. To fix this, check your payment history in each app store and cancel duplicate subscriptions.
Tip: Always subscribe directly through the Now TV website to avoid confusion between billing systems.
6. Trial Period Conversions
If you signed up for a free trial, make sure you didn’t accidentally start multiple trials with different passes. When the trial period ends, each one may convert into a paid subscription automatically, leading to two or more charges.
To prevent this, log into your Now TV account, review your active passes, and cancel any you don’t need before the trial ends.
7. Technical Glitches or Payment System Errors
Although rare, billing system errors can occur. Occasionally, payment gateways process duplicate charges due to a failed or repeated transaction attempt. If this happens, you’ll usually see a pending charge that disappears within a few business days.
If it doesn’t, you should immediately call (833) 576-4132 or reach out through Now TV’s official support channels to request a refund. Make sure to provide transaction IDs or screenshots of your statement for faster resolution.
8. Steps to Fix the Double Charge
If you’ve confirmed that both charges are legitimate and not pending, follow these steps:
Verify Your Accounts – Make sure you only have one active Now TV account.
Check Your Passes – Review your active passes under “My Account.”
Contact Customer Support – Reach out to Now TV support or call (833) 576-4132 to report duplicate charges.
Ask for a Refund – Provide details such as dates, amounts, and payment methods.
Update Payment Info – Remove old cards or payment profiles that could be linked to inactive subscriptions.
9. How Long Refunds Take
Once you report the issue, Now TV typically reviews the claim within 3–5 business days. If they confirm an error, refunds are usually processed within 7–10 business days, depending on your bank or payment provider.
Keep a copy of your communication with support and transaction proof until the refund is complete.
10. How to Prevent Future Double Charges
To ensure you don’t find yourself again asking, “Why am I getting charged twice for Now TV?”, follow these simple practices:
Use one account for all subscriptions.
Avoid subscribing through multiple platforms.
Regularly review your account and billing history.
Set up email alerts for upcoming payments.
Contact support immediately if you notice irregular activity.
Conclusion
Duplicate charges can be frustrating, but they’re usually easy to resolve. In most cases, the reason behind Why am I getting charged twice for Now TV? is a duplicate subscription, delayed bank transaction, or third-party billing issue.
The best solution is to verify your account details, review your active passes, and contact customer service for assistance. If the issue persists, calling (833) 576-4132 connects you to a representative who can investigate the matter, initiate a refund, and ensure it doesn’t happen again.
By staying proactive and monitoring your billing closely, you can avoid double payments and continue enjoying Now TV without interruptions. So next time you wonder, “Why am I getting charged twice for Now TV?”, you’ll know exactly where to look — and how to fix it fast.
