Flying should be accessible to everyone, regardless of physical ability. For travelers who require mobility support, Vietnam Airlines has established a comprehensive and compassionate service to ensure comfort and dignity throughout the journey. With a well-structured system designed to assist passengers at every stage—from check-in to arrival—Vietnam Airlines Wheelchair Assistance is a trusted service for those seeking reliable travel accommodations.
Understanding Mobility Support Options
Mobility limitations vary widely, and Vietnam Airlines addresses this with three distinct levels of assistance:
- WCHR (Ramp Assistance): Suitable for passengers who can climb steps and walk short distances but may need help across long airport corridors.
- WCHS (Stair Assistance): Intended for those who can move independently in the terminal but cannot use stairs when boarding or exiting the aircraft.
- WCHC (Cabin Assistance): Designed for travelers who need full assistance from check-in, through the aircraft cabin, and to their seat.
This classification ensures that the right level of support is provided, improving efficiency and reducing stress for the passenger.
Requesting Wheelchair Assistance
To receive the best possible service, travelers should request wheelchair assistance in advance—ideally 24 to 36 hours before their scheduled departure. You can make a request by:
- Selecting special assistance during the online booking process
- Calling Vietnam Airlines’ customer service hotline
- Visiting a Vietnam Airlines ticketing office
- Modifying your itinerary through the airline’s "Manage Booking" tool online
Early notification helps the airline assign trained staff and prepare the necessary equipment well before the flight, especially during peak travel seasons.
Traveling with a Personal Wheelchair
Passengers are encouraged to bring their own wheelchairs, whether manual or electric. However, there are a few important guidelines to follow:
- Declare your device in advance, especially if it is powered.
- Provide specifications, including size, weight, and battery type (especially for lithium-ion batteries).
- Label your wheelchair clearly with your name and contact details.
Vietnam Airlines will stow personal wheelchairs in the cargo hold, and depending on the airport, return them either at the aircraft door or baggage claim upon arrival. Foldable wheelchairs are easier to accommodate, but even non-foldable ones can be accepted with prior arrangement.
What to Expect at the Airport
Upon arrival at the departure airport, passengers using wheelchair assistance are directed to dedicated check-in areas. Staff members assist with check-in, documentation, and baggage drop. From there, an escort guides the passenger through immigration and security checks, ensuring they reach the boarding gate in a timely manner. In airports where jet bridges or lifts are unavailable, specialized vehicles or manual assistance are provided to ensure safe and respectful boarding.
Onboard and Arrival Services
Once on board, cabin crew members help passengers settle into their seats. While inflight crew cannot provide medical or personal care (such as restroom assistance), they are trained to support seating, general comfort, and minor mobility tasks. Upon landing, the assistance continues. Staff help passengers deplane, escort them through immigration and customs, retrieve baggage, and assist with ground transportation if needed. Vietnam Airlines ensures that each leg of the journey is covered, reducing the burden on travelers and their companions.
Extra Considerations
- Medical clearance may be required for passengers with certain conditions or who use specialized medical equipment.
- Traveling with a companion is advised for passengers requiring constant attention or personal care not provided by the airline.
- Early arrival at the airport (2–3 hours before departure) is strongly recommended to allow enough time for the assistance process.
A Commitment to Inclusive Travel
Vietnam Airlines continues to evolve its accessibility offerings in line with global best practices. The airline's efforts reflect a strong commitment to ensuring that every passenger, regardless of physical ability, can travel with confidence and peace of mind. With advance planning, open communication, and the professional support offered, travelers with limited mobility can expect a smooth and respectful experience from check-in to destination. Choosing Vietnam Airlines means choosing an airline that values inclusivity, customer care, and safety above all.
