Hello, My cousin had a smooth and helpful experience at the flydubai office in kampala, located in the Jubilee Insurance Building. She went there to sort out a flight change and get clarity on baggage rules. The staff were polite and patient, explaining everything in a simple way without making her feel rushed. They walked her through the rebooking steps and luggage fee details clearly. In my words, the service felt warm, professional, and supportive. It made her travel planning much easier and less stressful.
