Aer Lingus Wheelchair Assistance is designed to provide passengers with reduced mobility a comfortable, stress-free, and supportive journey from check-in to arrival. To ensure the best experience, passengers can request this service at the time of booking or by contacting customer support at least 48 hours prior to departure. This allows the airline to prepare the necessary arrangements, ensuring all mobility needs are met. Once at the airport, Wheelchair Assistance begins with a smooth check-in process. Passengers are supported with luggage handling and assisted through security checks, making sure that every step is taken with care and attention. Special priority is given to those requiring mobility assistance, with staff available to escort them directly to the departure gate. For boarding, aisle chairs and lift services are provided to ensure passengers can board the aircraft safely and easily. Once on board, Aer Lingus cabin crew members are trained to help with seating and stowing personal items, ensuring that passengers are comfortable and well taken care of throughout the flight. Baggage assistance is an integral part of Wheelchair Assistance, with staff managing both checked and carry-on luggage. Any mobility aids, such as wheelchairs, walkers, or scooters, are transported free of charge and handled with extra care. These devices are promptly returned to passengers upon arrival, ensuring they have the mobility they need as they continue their journey. For ongoing support, Aer Lingus provides real-time flight updates via their website, mobile app, and at the airport. Should passengers require further assistance, the airline’s customer service team is always available to address any questions or special requests. Overall, Wheelchair Assistance offers a thoughtful, efficient, and compassionate service, ensuring that all passengers with mobility challenges are supported and respected at every stage of their travel experience.
