Hainan Airlines Wheelchair Assistance is a dedicated service aimed at ensuring a seamless travel experience for passengers with reduced mobility. The airline prioritizes accessibility and strives to make every part of the journey—from booking to arrival—comfortable, efficient, and dignified. During the ticketing process, travelers can request wheelchair assistance online or by contacting the Hainan Airlines customer service team. It is advisable to submit the request at least 48 hours before departure to allow the airline to make appropriate arrangements. At the airport, the check-in process is made easier with the help of trained ground staff. Passengers requiring assistance are guided through check-in, security procedures, and to their designated gates. Priority check-in and boarding are also available, ensuring a stress-free experience. Baggage assistance is included as part of the service. Whether checking in bags or transporting personal mobility devices such as wheelchairs or walkers, the airline ensures all items are handled with care and efficiency. In-flight, Hainan Airlines continues its support by providing accessible flight information, onboard wheelchairs, and attentive crew assistance. Special seating accommodations are available to ensure comfort throughout the flight. Upon arrival, customer support remains active, helping passengers deplane safely and retrieve their belongings. Staff also assist with airport navigation, customs procedures, and connecting flights if needed. With Wheelchair Assistance, the airline reaffirms its commitment to inclusive travel. By offering personalized support and thoughtful service, Hainan Airlines makes air travel more accessible for all passengers.
