Air France is committed to making air travel accessible and comfortable for all passengers, including those with reduced mobility. Through its dedicated Air France Wheelchair Assistance service, the airline offers personalized support to ensure a smooth and stress-free journey from departure to arrival. Passengers in need of wheelchair assistance are encouraged to request the service at the time of booking or at least 48 hours before their flight. This allows the airline to coordinate effectively and tailor the support based on individual mobility needs. Upon arrival at the airport, trained staff assist with all key travel steps—starting with ticketing and check-in. Whether travelers are using their own mobility aids or require airport-provided wheelchairs, support is available every step of the way. Staff help with baggage drop-off, ensuring that personal belongings and mobility devices are safely and carefully managed. Security and boarding processes are streamlined with priority handling, allowing passengers to navigate the airport and board the aircraft comfortably. Once onboard, cabin crew members are attentive and ready to assist with seating and general comfort throughout the flight. At the destination, the Air France team continues to support passengers with deplaning, baggage retrieval, and connections to ground transport. For any questions or assistance requests, Air France offers reliable customer support through phone, online channels, and in-person service desks. With Air France Assistance, passengers can travel confidently, knowing they’ll receive respectful, professional, and comprehensive support throughout their journey.
