TAP Air Portugal ensures accessible travel for all passengers with its comprehensive TAP Air Portugal Wheelchair Assistance service. Designed to support travelers with limited mobility, the service offers a seamless experience from check-in to arrival. Passengers can request wheelchair assistance during booking or at least 48 hours before departure by contacting customer service. At the airport, trained staff help with check-in, baggage handling, and boarding. The airline transports both manual and electric wheelchairs free of charge, handling them with special care. Aisle chairs and mechanical lifts are also available for smooth boarding. Once onboard, TAP’s cabin crew provide attentive support, and accessible seating is available when requested in advance. Upon arrival, passengers are assisted with deplaning, collecting baggage, and navigating customs. This ensures a comfortable, dignified conclusion to the journey. TAP offers real-time flight information via its website and mobile app. Their multilingual customer service team is available through phone, email, and at airport counters to handle any accessibility needs or travel questions. The Air Portugal Assistance program reflects the airline’s commitment to inclusivity and customer care, making travel easy, safe, and respectful for passengers requiring mobility support.
