Hello, The United Airlines Nairobi Office in Kenya was really helpful when I required help modifying a multi-city schedule. Online resources weren't working, and I kept getting lost when I called customer support. However, everything was finished in 30 minutes in the Nairobi office. The woman who assisted me was courteous, astute, and extremely well-organized. She saved me some money by spotting a fare reduction that I was unaware of. Going above and beyond is what that is! I wish all airline offices operated with this level of efficiency. They obviously take pride in ensuring that passengers arrive at their destination without incident.
