Air Canada DEN Terminal operates out of Concourse A at Denver International Airport, offering a range of services to make travel easy. Online check-in, mobile application, and automated self-service kiosks and attendant counters within the terminal are offered for customers. Baggage service is conveniently accessible, with guidelines clearly stated for checked and carry-on baggage allowance and staff ready to help with oversize or special care. Recently changed flight timings are provided through digital boards and the airline company's website, informing travelers of any alteration. Customer support is both online and offline, and specific staff assist with reservations, demands, and specific needs. Air Canada's friendly service and the new facilities provide convenience and comfort to travelers during the journey at Denver International Airport.
Those who are fond of personalized service can proceed to the manned check-in counters, where airline attendants take care of the whole check-in process, including the issuance of boarding passes, baggage handling, and questions regarding flight information and travel procedures. For passengers who would like to check in quickly on their own, Air Canada offers plenty of self-service check-in kiosks at the terminal. These kiosks enable passengers to make a swift check-in, choose or change seats, print boarding passes, and label their checked bags. The presence of these kiosks minimizes the waiting time as well as facilitates the movement of passengers during peak hours.
For added convenience, Air Canada urges customers to avail of its online check-in facility accessed via its website and mobile app. The service is available 24 hours before the flight's departure time and is up for just 60 minutes before the departure time for domestic flights, enabling customers to avoid queuing at the airport. Through the mobile app, besides check-in, passengers are also given real-time flight information, gate changes, and boarding status, adding to the convenience and minimizing stress for passengers.
The airline puts a special focus on delivering priority services to their premium travelers. Premium economy and business class travelers, in addition to Aeroplan Elite Status members and Star Alliance Gold members, can all enjoy the exclusive access to priority check-in counters. The counters facilitate a quick and comfortable check-in procedure, reducing delay times and adding an element of exclusivity.
DEN baggage handling is an essential part of Air Canada's service offerings. The airline has neatly defined baggage policies with complimentary checked baggage based on class of travel and frequent flyer status. Economy passengers tend to be provided with one or two complimentary checked bags weighing up to 23 kilograms (50 pounds) per bag. Business passengers and elite status holders tend to be accorded higher baggage allowances. Passengers carrying special items like sporting equipment, musical instruments, or oversized bags need to inform Air Canada in advance to make necessary arrangements for them.
When they reach the airport, passengers may check in their luggage at manned counters or tag through self-service machines, before moving on to the specified drop-off areas. The airline advises reaching the airport four hours prior to international flights and two hours prior to domestic flights to provide enough time for baggage processing, security screening, and other pre-flight formalities. The checked baggage drop-off counter closes 30 minutes before a domestic flight and 60 minutes prior to an international flight so that bags can be processed and loaded onto planes in good time.
In situations where the baggage is delayed or lost, Air Canada Terminal DEN has a strong system of tracking and retrieving lost bags. Passengers are expected to report any missing bags to Air Canada's baggage service desk inside the terminal as soon as possible. The airline's baggage tracking system is triggered immediately to find and speed the delivery of the delayed items to the passenger's destination. Throughout the delay, Air Canada provides assistance in the way of refund for necessary items bought by travelers. The company contacts passengers affected in regular intervals through email, phone, or mobile app, updating them on the status of their luggage.