Eva Air is known worldwide for its commitment to excellent customer service, punctuality, and comfortable flying experience. With a strong presence in Asia and beyond, the airline serves a wide array of travelers—from business executives to leisure tourists. A crucial part of Eva Air’s international network is the Eva Air Shanghai Office offers comprehensive travel support and assistance to passengers in China’s economic capital.
Located in the vibrant city of Shanghai, the Eva Air Office in Shanghai is a reliable resource for those seeking in-person customer service, ticketing, and travel solutions. Whether you're arranging an international journey, managing an existing reservation, or needing support for special travel requirements, the Shanghai office is equipped to help.
Importance of Eva Air’s Presence in Shanghai
Shanghai is one of China’s most influential cities, both economically and culturally. As a major gateway to the Asia-Pacific region and a frequent stop for global business travelers, Shanghai is essential to Eva Air’s operational strategy. By maintaining a fully staffed office in the city, Eva Air provides customers with localized assistance while supporting its expanding regional and global services.
The Shanghai Office bridges the gap between in-person and digital travel support. While Eva Air’s online tools are efficient, some travelers prefer the convenience and personal touch of visiting a physical office. This is especially true in Shanghai, where international travelers, expatriates, and corporate clients often require real-time, face-to-face service for complex travel needs.
Where is the Eva Air Shanghai Office Located?
The Eva Air Office in Shanghai is situated in the heart of the city’s business district, making it easily accessible for residents and visitors alike. The location is ideal for travelers who need quick and convenient service while on the go.
Office Address:
10th Floor, No. 2, Lane 1199, Minsheng Road, Pudong New Area, Shanghai, China
The office is surrounded by major banks, shopping centers, hotels, and commercial buildings. Visitors can reach the location via the city’s reliable metro system, with taxis and ride-hailing services also readily available.
This central positioning makes the Eva Air Shanghai Office not only convenient but also a time-saving solution for travelers with busy schedules or last-minute travel needs.
Services Offered at the Eva Air Office in Shanghai
The Eva Air Office in Shanghai offers a comprehensive range of services, ensuring that all travel-related matters are handled professionally and efficiently. Whether you're a first-time traveler or a frequent flyer, the Shanghai office provides assistance tailored to individual needs.
1. Flight Reservations and Re-bookings
One of the primary functions of the Eva Air Shanghai Office is to assist with ticket bookings and itinerary planning. The knowledgeable staff can help you find the most suitable flights based on your preferences, schedule, and budget. If your plans change, the team can quickly assist with rescheduling, cancellations, or upgrades.
2. Ticketing Services and Fare Information
Travelers visiting the Eva Air Office in Shanghai can inquire about various fare types, promotional offers, and corporate travel packages. The office provides updated information on pricing, seasonal discounts, and fare rules, helping customers make informed decisions about their travel.
3. Baggage Assistance
If you’ve experienced issues such as lost luggage, damaged bags, or need to inquire about excess baggage policies, the Shanghai office is the place to go. The staff can initiate claims, coordinate with airport personnel, and provide real-time updates on baggage matters.
4. Loyalty Program Support (Infinity MileageLands)
Eva Air’s frequent flyer program, Infinity MileageLands, is popular among regular travelers. The Eva Air Office in Shanghai offers full support for this program, including enrolling new members, redeeming miles, upgrading seats, and handling account inquiries.
5. Refunds and Payment Queries
Passengers seeking ticket refunds or needing help with billing issues can visit the Shanghai office for quick and effective service. The team is trained to manage refund requests, resolve transaction problems, and process credit card verifications when needed.
6. Travel Document Guidance
For international travelers, understanding visa requirements, entry restrictions, and health regulations can be overwhelming. The Eva Air Office in Shanghai provides guidance on travel documentation, ensuring that passengers are fully prepared before they fly.
7. Special Travel Services
Whether you’re traveling with a baby, an elderly family member, or someone requiring mobility support, the Shanghai office offers personalized assistance. From requesting special meals to organizing wheelchair services, the staff ensures that each passenger’s needs are met with care and efficiency.
Office Hours and Contact Details
For passengers planning to visit the Eva Air Shanghai, here are the key contact details:
Office Hours: Monday to Sunday – 08:30 AM to 05:30 PM
Phone Number: +86-21-3861-3999
Email: sharrbr@evaair.com
Official Website: evaair.com
It is recommended to call or email in advance to confirm specific services or to schedule appointments, especially during peak travel seasons or holidays.
Why Visit the Eva Air Shanghai Office?
While Eva Air offers online services through its website and mobile app, there are distinct advantages to visiting the Eva Air Office in Shanghai in person.
Personalized Support
Customers receive direct attention from trained airline staff. This human interaction ensures that concerns are understood and resolved more efficiently compared to automated systems.
Real-Time Solutions
Whether you’re facing last-minute travel changes or need immediate assistance, the office offers on-the-spot solutions that save time and minimize travel stress.
Convenient Location for Urban Travelers
For those living or working in central Shanghai, the office’s location makes it a convenient stop between meetings or errands.
Access to Regional Offers
The Shanghai Office may have access to localized offers or exclusive promotions not available online. This can be especially useful for travelers looking to save on fares or upgrade their travel experience.
Supporting Eva Air’s Global Network
Shanghai is not just a destination—it’s a global gateway. Eva Air uses Shanghai as a key departure and arrival point for multiple international routes, connecting China with cities across North America, Europe, and Southeast Asia. The Shanghai Office supports this global network by acting as a coordination point for passengers navigating long-haul flights, transit routes, and multi-city itineraries.
The office team can help travelers plan multi-leg journeys, handle re-routings due to travel restrictions, and explain transit policies for connecting flights. This ensures a seamless experience from check-in to arrival.
Trusted by Business and Leisure Travelers
Shanghai is home to numerous multinational companies, consulates, and tourism operators. As such, the Eva Air Office in Shanghai caters to both business and leisure travelers who demand timely, efficient service. The office’s knowledgeable staff understand the needs of these distinct travel segments and offer relevant solutions for each.
Business travelers can benefit from corporate fare packages and flexible ticketing options, while vacationers can receive support for family travel planning, including assistance with group bookings and destination recommendations.
Enhancing the Eva Air Brand Experience
Every interaction at the Eva Air Office reflects the airline’s core commitment to service excellence. Eva Air is frequently recognized for its inflight service, cabin comfort, and safety standards. This dedication extends to its ground services, where offices like the one in Shanghai provide crucial touchpoints for customer care.
From the moment a customer steps into the office, they are greeted with professionalism and attention to detail. This consistency reinforces customer trust and strengthens brand loyalty across global markets.
Final Thoughts
The Eva Air Office in Shanghai is more than just a travel agency—it’s a comprehensive customer service center designed to support the evolving needs of modern travelers. Whether you're managing a booking, requesting a refund, or seeking help with special services, the office provides everything you need in one convenient location.
As Shanghai continues to grow as a hub of international travel, the Eva Air Office in Shanghai remains a critical resource for passengers looking for expert assistance and personalized care. It exemplifies Eva Air’s dedication to reliability, service quality, and customer satisfaction.
For smooth and stress-free travel planning in one of Asia’s busiest cities, the Eva Air is your trusted local connection to a global airline network.
