The Aeroflot Airlines Madrid Office assisted me in resolving a baggage problem that might have destroyed my vacation. I had reserved a long trip via Moscow with sporting gear and was not certain about Aeroflot's oversized baggage policy. After having a hard time finding clear information online, I visited the Madrid office. The team there immediately looked up my reservation, checked the baggage rules, and even printed out the guidelines for my reference. They advised how to prepay for the gear to avoid airport hassle. I’m grateful because everything worked out perfectly at check-in. They also suggested arriving early due to busy summer schedules. Having real humans to talk to, who actually understand airline rules, made all the difference. It was quick and concise, and I felt totally looked after. This sort of individual service made me feel confident in my holiday and made a big difference. I thoroughly recommend the Madrid office if you're traveling with anything other than standard luggage.
