The Qatar Airways Los Angeles Office was fantastic assistance when I needed to get some help with an overweight baggage problem. I had brought additional gifts for relatives and didn't know I was over the weight limit. A quick phone call to the office clarified the airline's policy, as well as intelligent recommendations for how to handle the situation. Even the staff person assisted in reprinting a baggage receipt for prepayment, saving time and stress at the airport. I liked the direct responses and no-nonsense attitude—keep it brief but be nice. When I arrived at LAX, everything went exactly as they had instructed. No surprises. That's the peace of mind you want when traveling abroad. The baggage delivery was hassle-free throughout to my ultimate destination, and nothing was lost or held back. Great big thumbs up for their useful and prompt travel logistics advice.
