Frontier Boston Terminal is located in Terminal E of Boston Logan International Airport (BOS), and it offers several services to make the journey comfortable. Online check-in via the Frontier mobile app or website is possible 24 hours before departure, or customers can opt for self-service kiosks and manned counters at the terminal. Baggage assistance is available through the airline's Baggage Service Office, and complaints about delayed, damaged, or lost bags can be made within time limits. Flight status can be viewed on the flight display boards of the terminal or through the Frontier mobile app. The terminal also offers free Wi-Fi, charging stations, and a variety of dining facilities to enhance the journey. Frontier also provides ticketing services at Terminal E where passengers can purchase or modify flight tickets. To cater to customers who want online services, Frontier encourages online check-in through its website or app, allowing passengers to check in, select seats, and receive boarding passes. Terminal services are also available through self-service kiosks for added convenience.
Frontier Airlines has specific baggage policies to accommodate various passenger needs. Each passenger is allowed one personal item at no additional charge. Carry-on bags and checked luggage are subject to fees, which vary based on when and how they are purchased. It's advisable to prepay for baggage online to secure the lowest rates. For checked bags, weight is limited to 40 pounds and size to 62 linear inches. Overweight or oversized bags incur additional charges, and the bag will not be accepted if it exceeds 100 pounds weight or 110 linear inches in size. In case of delayed baggage, damaged baggage, or lost baggage, the passenger has to inform the same to an airport Frontier representative immediately. Lost or delayed bag claims must be reported within four hours of arrival, but missing contents from checked luggage must be reported within 24 hours. Frontier Airlines provides live flight status on their website and mobile app so that passengers can stay up to date with flight statuses. Boarding is also zoned, and special services board first, then priority boarding passengers. Passengers must come to the airport two hours before departure to allow enough time for check-in, security screening, and boarding.
Frontier Airlines Boston Logan Airport offers a number of options for customer assistance. Passengers can get assistance via the airline's website, mobile app, or by contacting their customer service center. For assistance at the airport, Frontier agents are available at the check-in counters and gates. Frontier also provides 24/7 phone, chat, and text assistance to assist with any questions or concerns.
Frontier Airlines Boston Logan Airport offers optional services as upgrades to the travel experience. Seat selection, priority boarding, and other amenities can be procured through booking or through the "Manage Travel" section on the website. For those traveling with pets, Frontier accommodates small animals in the cabin for a fee if all the requirements are met. Checking the airline's pet policy and pre-arrangements are recommended.
